Privacy Statement

Last updated: 19 September 2026

Geostar Productions trading as Geostar digital (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Statement explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services, engage us for creative work, or otherwise interact with our business.

Our business is based in Australia and this Privacy Statement is primarily intended for individuals and organisations dealing with us in Australia. We may also work with clients and suppliers internationally.

1. Personal information we collect

Depending on how you interact with us, we may collect information including:

• your name and contact details;

• email address, telephone number and business details;

• organisation or company name and job title;

• information contained in project enquiries, briefs and communications;

• information required to prepare quotations, proposals, invoices and contracts;

• project-related information supplied by you;

• photographs, video, audio recordings and other media provided to us or captured as part of a project;

• information relating to talent, contributors, interview subjects or other individuals involved in a production;

• payment and transaction information where applicable;

• information you provide when subscribing to communications or contacting us;

• website usage information, such as IP address, browser type, device information and pages visited, where collected through analytics, cookies or similar technologies.

We generally do not seek to collect sensitive information. If sensitive information is voluntarily provided to us as part of a project, we will handle it in accordance with applicable privacy laws and only for purposes reasonably connected with the relevant engagement.

2. How we collect personal information

We may collect personal information:

• directly from you through our website, contact forms, email, telephone or other communications;

• when you request a quotation or proposal;

• when you engage us for a project;

• during the planning, production or delivery of a project;

• when you provide files, photographs, video, audio or other materials;

• through our website's cookies, analytics or similar technologies;

• from third parties where reasonably necessary for a project or business purpose, including clients, agencies, production partners or authorised representatives.

Where practical, we will collect personal information directly from the person concerned.

3. How we use personal information

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries;

• preparing proposals, quotations and project plans;

• communicating with clients, suppliers and production partners;

• providing video production, photography, motion design, sound and digital content services;

• managing projects, bookings and production activities;

• preparing invoices and processing payments;

• delivering completed work and project files;

• maintaining business and financial records;

• improving our website, services and customer experience;

• sending marketing communications where permitted and where you have consented or we otherwise have a lawful basis to do so;

• protecting our business, website, systems and intellectual property;

• complying with legal, accounting, insurance or regulatory requirements; and

• other purposes reasonably necessary to operate our business.

We will not use personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.

4. Photography, video and audio recordings

Our business provides professional photography, video, sound and digital content services.

Where individuals are photographed, filmed or recorded as part of a client production, the collection and use of that material will generally be governed by the relevant project agreement, production brief, release, consent or other arrangement applying to that project.

Where appropriate, clients are responsible for ensuring that they have obtained the necessary permissions, releases or consents from people appearing in supplied or commissioned content, unless we have expressly agreed in writing to manage those permissions.

We may retain project material for legitimate business purposes, including project delivery, backup, archival purposes, legal compliance and portfolio use where portfolio or promotional use has been agreed or otherwise authorised.

5. Cookies and website analytics

Our website may use cookies and similar technologies to provide website functionality, understand website usage and improve the user experience.

We may use third-party services such as website analytics, embedded video platforms, social media platforms, payment services or other digital tools. These services may collect information directly from your browser or device in accordance with their own privacy policies.

Where practical, you can control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-party services

We may use reputable third-party service providers to operate aspects of our business and website. Depending on the services we use, these may include:

• website hosting providers;

• domain and email providers;

• cloud storage and file-transfer services;

• payment processors;

• accounting and invoicing platforms;

• website analytics providers;

• video hosting and embedding services;

• social media platforms;

• marketing or email communication platforms; and

• other technology providers reasonably required to operate our business.

These providers may process personal information on our behalf or independently in accordance with their own terms and privacy policies.

7. Overseas disclosure

Some service providers we use may store or process information outside Australia.

Where the Australian Privacy Principles apply to us, we will take reasonable steps to ensure that overseas disclosure of personal information is handled in accordance with applicable privacy requirements.

The countries in which information may be processed will depend on the third-party services we use from time to time.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the information and circumstances, security measures may include access controls, passwords, authentication systems, secure cloud services, device security, backups and restricted access to project files.

No internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

9. How long we retain information

We retain personal information and project information only for as long as reasonably necessary for the purposes for which it was collected, including project delivery, business administration, accounting, legal, insurance, archival and legitimate business purposes.

Some records may need to be retained for longer periods where required by law or where reasonably necessary to establish, exercise or defend legal rights.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

10. Access and correction

You may request access to personal information we hold about you and may ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be made using the contact details below.

We will consider and respond to requests within a reasonable period and in accordance with applicable privacy laws.

11. Privacy complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

Please provide sufficient information for us to understand the nature of your concern.

Privacy contact:
Geostar Productions
Email: info@geostarproductions.au

We will investigate privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, or if you believe your privacy rights have been breached, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Marketing communications

Where we send marketing or promotional communications, we will do so in accordance with applicable laws.

You can request to stop receiving marketing communications at any time by using the unsubscribe facility provided or contacting us directly.

13. Children's privacy

Our website and services are primarily directed towards businesses, organisations and adults. We do not knowingly seek to collect personal information from children through the website unless this is necessary for a specific production or project and appropriate permissions have been obtained.

14. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to our business, website, technology, services or legal obligations.

The current version will be published on this website with the date of the most recent update.

15. Contact

For questions about this Privacy Statement or our handling of personal information, please contact:

Geostar Productions

ABN: 46 457 017 599
Email: info@geostarproductions.au
Website: geostardigital.com

Last updated: 19 September 2026